PRIVACY POLICY
This policy sets out:
- the information we
collect about you when you visit our website, use our products or services, or otherwise
interact with us;
- how we use, share,
store, and secure the information; and
- how you may access
and control the information.
In this
policy, “HitchPlanner” or “we” refers to Hitch
Tech Pte Ltd of 16 Raffles Quay, #41-07 Hong Leong Building Singapore
048581 and “Platform” means our website
at https://www.hitchplanner.com.
In this policy,
“personal information” refers to any data, information, or combination of
data and information that is provided by you to us, or through your use of our products or
services, that relates to an identifiable individual.
- What information we collect about
you
- We collect the following types of
information about you:
- account and profile information
that you provide when you register for an account or sign up for our
products or services, for example your name, username or similar
identifier, your partner's name, your partner's email address, your
wedding details, other personal description, gender, email
address (collectively, “Account
Data”);
- information you provide through
support channels, for example when you report a problem to us or
interact with our support team, including any contact information,
documentation, or screenshots (collectively, “Support
Data”);
- communication, marketing, and
other preferences that you set when you set up your account or profile
(collectively, “Preference Data”);
- information about your device or
connection, for example your internet protocol (IP) address, log-in
data, browser type and version, time-zone setting, browser plug-in types
and versions, operating system and platform, and other technology on the
devices you use to access our products or services and information
we collect through cookies and other data collection technologies
(please read our Cookies Policy for details) (collectively,
“Technical Data”); and
- Information about your use of or
visit to our Platform, for example your clickstream to, through,
and from our Platform, download errors, length of visits to certain
pages, page interaction information (such as scrolling, clicks, and
mouse-overs), or methods to browse away from the
page (collectively, “Usage Data”).
- We collect the above information when you
provide it to us or when you use or visit our Platform. We may also receive
information about you from other sources, including:
- other users of our products or
services, for example add as a collaborator/partner;
- We do not collect sensitive data or
special category data about you. This includes details about your race, ethnic
origin, politics, religion, trade union membership, genetics, biometrics,
health, or sexual orientation.
- How we use information we
collect
- We only use your personal information
where the law allows us to. We use your personal information only
where:
- we need to perform the contract
we have entered into (or are about to enter into) with you, including to
operate our products or services, to provide customer support and
personalised features, and to protect the safety and security of our
Platform;
- it satisfies a legitimate
interest which is not overridden by your fundamental rights or data
protection interests, for example for research and development, and in
order to protect our legal rights and interests
- you've given us consent to do so
for a specific purpose, for example we may send you direct marketing
materials or publish your information as part of our testimonials or
customer stories to promote our products or services with your
permission; or
- we need to comply with a legal or
regulatory obligation.
- If you have given us consent to use your
personal information for a specific purpose, you have the right to withdraw your
consent any time by contacting us (please refer to paragraph 9 for
contact information), but please note this will not affect any use of your
information that has already taken place.
- We do not share your personal information
with any company outside our group for marketing purpose, unless with your
express specific consent to do so.
- For visitors to or users of our Platform
who are located in the European Union, we have set out our legal bases for
processing your information in the Legal Bases Table at the end of this
policy.
- How we share information we
collect
- We share information with third parties
that help us operate, provide, support, improve, and market our products and
services, for example third-party service providers who provide website and
application development, data storage and backup, infrastructure, customer
support, business analytics, and other services.
- Third-party service providers have access
to your personal information only for the purpose of performing their services
and in compliance with applicable laws and regulations. We require these
third-party service providers to maintain confidentiality and security of all
personal information that they process on our behalf and to implement and
maintain reasonable security measures to protect the confidentiality, integrity,
and availability of your personal information.
- We take reasonable steps to confirm that
all third-party service providers that we engage process personal information in
the manner that provides at least the same level of protection as is provided
under this policy. Where any third-party provider is unable to satisfy our
requirements, we will require them to notify us immediately and we will take
reasonable steps to prevent or stop non-compliant processing.
- We may share personal information on
aggregated or de-identified basis with third parties for research and analysis,
profiling, and similar purposes to help us improve our products and
services.
- If you use any third-party software in
connection with our products or services, for example any third-party software
that our Platform integrates with, you might give the third-party software
provider access to your account and information. Policies and procedures of
third-party software providers are not controlled by us, and this policy does
not cover how your information is collected or used by third-party software
providers. We encourage you to review the privacy policies of third-party
software providers before you use the third-party software.
- Our Platform may contain links to
third-party websites over which we have no control. If you follow a link to any
of these websites or submit information to them, your information will be
governed by their policies. We encourage you to review the privacy policies of
third-party websites before you submit information to them.
- We may share your information with
government and law enforcement officials to comply with applicable laws or
regulations, for example when we respond to claims, legal processes, law
enforcement, or national security requests.
- If we are acquired by a third party as a
result of a merger, acquisition, or business transfer, your personal information
may be disclosed and/or transferred to a third party in connection with such
transaction. We will notify you if such transaction takes place and inform you
of any choices you may have regarding your information.
- How we store and secure information we
collect
- We use data hosting service providers
based in Singapore to host the information we collect.
- We have adopted the following measures to
protect the security and integrity of your personal information:
- information is encrypted using
TLS/SSL technology;
- your account is
password-protected, with the requirement(s) that passwords must be
at least 8 characters long, with a combination of letters and
numbers;
- access to your personal
information is restricted to personnel or service providers on a
strictly need-to-know basis, who will only process your information on
our instructions and who are subject to a duty of confidentiality;
and
- our information collection,
storage, and processing practices are reviewed regularly.
- We have put in place procedures to deal
with any suspected privacy breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
- While we implement safeguards designed to
protect your information, please note that no transmission of information on the
Internet is completely secure. We cannot guarantee that your information, during
transmission through the Internet or while stored on our systems or processed by
us, is absolutely safe and secure.
- We only retain personal information for
so long as it is reasonably necessary to fulfil the purposes we collected it
for, including for the purposes of satisfying any legal, accounting, or
reporting requirements. After 10 years, we will delete or anonymise your
information, or if this is not possible, we will securely store your information
and isolate it from further use. We periodically review the basis and
appropriateness of our data retention policy.
- How we transfer information
internationally
- We collect information globally and
primarily store that information in Singapore. We transfer, process, and
store your information outside your country of residence where we or our service
providers operate for the purpose of providing our products and services to
you.
- Some of the countries in which our
companies or service providers are located may not have the privacy and data
protection laws that are equivalent to those in your country of residence. When
we share information with these companies or service providers, we make use of
contractual clauses, corporate rules, and other appropriate mechanisms to
safeguard the transfer of information.
- Your rights
- You have the right to:
- be informed of what we do with
your personal information;
- request a copy of personal
information we hold about you;
- require us to correct any
inaccuracy or error in any personal information we hold about
you;
- request erasure of your personal
information (note, however, that we may not always be able to comply
with your request of erasure for record keeping purposes, to complete
transactions, or to comply with our legal obligations);
- object to or restrict the
processing by us of your personal information (including for marketing
purposes);
- request to receive some of your
personal information in a structured, commonly used, and machine
readable format, and request that we transfer such information to
another party; and
- withdraw your consent at any time
where we are relying on consent to process your personal information
(although this will not affect the lawfulness of any processing carried
out before you withdraw your consent).
- Our Platform enables you to update
certain information about yourself, for example you may change your personal
information by updating your user profile or changing your user
settings.
- You may opt out of receiving marketing
materials from us by using the unsubscribe link in our communications, by
updating your preferences within your account on our Platform, or by contacting
us. Please note, however, that even if you opt out from receiving marketing
materials from us, you will continue to receive notifications or information
from us that are necessary for the use of our products or
services.
- As a security measure, we may need
specific information from you to help us confirm your identity when processing
your privacy requests or when you exercise your rights.
- Any request under
paragraph 6.1 will normally be addressed free of charge. However, we
may charge a reasonable administration fee if your request is clearly unfounded,
repetitive, or excessive.
- We will respond to all legitimate
requests within one (1) month. Occasionally, it may take us longer than a
month if your request is particularly complex or if you have made a number of
requests.
- Changes to this
policy
- We may amend this policy from time to
time by posting the updated policy on our Platform. By continuing to use our
Platform after the changes come into effect, you agree to be bound by the
revised policy.
- Policy towards
children
- Our products and services are not
directed to individuals under 16. We do not knowingly collect personal
information from individuals under 16. If we become aware that an
individual under 16 has provided us with personal information, we will
take steps to delete such information. Contact us if you believe that we have
mistakenly or unintentionally collected information from an individual
under 16.
- Contact us
- Please contact us at [email protected] or
submit any written request to:
Hitch Tech Pte Ltd
16 Raffles Quay, #41-07 Hong Leong Building Singapore
048581
Attn: Team HitchPlanner
-
- Please contact us in the first instance
if you have any questions or concerns. If you have unresolved concerns, you have
the right to file a complaint with a data protection authority in the country
where you live or work or where you feel your rights have been
infringed.
Last updated: 13 June
2019
COOKIES
POLICY
Cookies are small text
files that are placed on your device by a web server when you access our Platform. We use
cookies to identify your access and monitor usage and web traffic on our Platform to
customise and improve our products and services.
We use both persistent
cookies and session cookies. A persistent cookie stays in your browser and will be read by
us when you return to our Site or a partner site that uses our services. Session cookies
only last for as long as the session lasts (usually the current visit to a website or a
browser session).
We use the following types
of cookies:
-
-
- Strictly necessary cookies –
these are cookies that are required for the operation of our site. They
include, for example, cookies that enable you to log into secure areas
of our website.
- Analytical/performance cookies –
these allow us to recognise and count the number of visitors and to see
how visitors move around our Site when they are using it. This helps us
to improve the way our site works, for example, by ensuring that users
are easily finding what they are looking for.
- Functionality cookies – these are
used to recognise you when you return to our site.
- Targeting cookies – these cookies
record your visit to our site, the pages you have visited, and the links
you have followed.
You can block cookies by
activating the setting on your browser that allows you to refuse the use of all or some
cookies. However, if you do so, you may not be able to access all or parts of our
site.
LEGAL BASIS
TABLE
|
Processing
purpose
|
Types of data
processed
|
Legal basis
|
|
To
register you as a user on our Platform
|
Account
Data
|
To perform
our contract with you
|
|
To enable
you to use our products and services
|
Account
Data, Transaction Data, Support Data, Technical Data [and User
Content]
|
To perform
our contract with you
|
|
To notify
you about changes to our products, services, or terms
|
Account
Data
|
To perform
our contract with you
|
|
To
administer and maintain safety and security of our Platform
|
Technical
Data
|
To perform
our contract with you
|
|
To study
usage of our products or services
|
Transaction Data, Support Data,
Technical Data, Usage Data
|
Legitimate
interest to improve our Platform, products, and services
|
|
To gather
feedback on our products, services, or features
|
Account
Data
|
Legitimate
interest to improve our Platform, products, and services
|
|
To provide
information on products or services that may be of interest to
you
|
Account
Data, Preference Data
|
Consent,
which you may withdraw any time
|
